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comments & complaints

Comments and Complaints

Victim Support is committed to providing a quality service.  We welcome comments and suggestions of how our service can be improved.  We also like to know when we have done well. By making comments and suggestions you help us improve our service. 

We deal with complaints in an open and fair way.   By making a complaint, you give us the opportunity to put things right. 

Our Complaints Procedure

We will investigate complaints in a prompt, open and fair way. We will also keep you informed on progress.

Your complaint should reach us as soon as possible and within three months of the incident that concerns you.

You can write to us providing your name and address so that we can respond.

You can tell someone at your nearest Victim Support or Witness Service office.  They will record your complaint.

You can contact the Complaints Officer directly on 028 9024 4039.

When we receive a complaint, we will acknowledge that we have received it within five working days.

Your complaint will be investigated and you will receive a response within one month.

If a complaint is against one person in particular, a written copy or record of the complaint will be given to that individual.

We inform our Board of Trustees about all complaints.

If you aren't happy with our decision you can appeal by writing to our Chief Executive.

Your complaint will be reinvestigated and a final response will be issued within one month.

The Chief Executive's decision is final.